Privacy Policy

ABN: 84 646 637 372 ACN: 646 637 372 1. Introduction Choice Remit (“we”, “our”, “us”) is committed to protecting the privacy and security of personal information in accordance with applicable privacy laws and financial regulatory requirements. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use or interact with our services. 2. Information We Collect We may collect the following types of personal information: Full name and date of birth Residential and mailing address Contact details, including phone number and email address Government-issued identification information Bank account and payment details Transaction and remittance details Beneficiary information Information relating to the purpose of a transaction and source of funds, where required 3. Why We Collect Information We collect personal information for purposes including: Verifying customer identity and meeting KYC requirements Meeting applicable AML/CTF and regulatory obligations Processing and managing money transfers Detecting and preventing fraud and other financial crime Managing customer accounts and services Communicating important service-related information Improving our services and customer experience Failure to provide required information may limit or prevent access to certain services. 4. How We Collect Information Personal information may be collected through: Online registration and application forms Our website and mobile applications Customer support interactions Email, telephone, and other communications Identity verification processes Third-party identity verification, payment, and service providers We may also use secure electronic verification systems to verify customer information where required. 5. Use of Cookies and Analytics Our website may use cookies and analytics technologies to improve website performance, understand usage, and enhance the customer experience. You may disable cookies through your browser settings. However, certain website features may not function correctly when cookies are disabled. 6. Disclosure of Information We do not sell or rent personal information. We may share information where necessary with: Financial institutions and payment service providers Identity verification and compliance service providers Government authorities and regulators Law enforcement agencies where legally required Technology, infrastructure, and other service providers supporting our operations Information is shared only where necessary and in accordance with applicable legal and regulatory requirements. 7. Data Protection and Security We take reasonable steps to protect personal information from unauthorised access, misuse, loss, or disclosure. Our security measures may include: Encryption and secure handling of sensitive information Secure systems and restricted access Access controls and authentication measures System monitoring and security reviews Staff confidentiality and security procedures While we take appropriate measures to protect personal information, no electronic system or method of transmission can be guaranteed to be completely secure. 8. Retention of Data We retain personal information for as long as reasonably required for legal, regulatory, compliance, operational, and legitimate business purposes. When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate. 9. Direct Marketing Where permitted by law, we may send promotional or service-related communications. You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly. 10. Access and Correction You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or outdated. We may need to verify your identity before processing an access or correction request. 11. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, regulatory obligations, or business practices. The latest version will be published on our official website. 12. Contact Information For privacy questions, concerns, or requests relating to your personal information, please contact us: Choice Remit Email: info@choiceremit.com.au Phone: 0451 980 984 Last Updated: 10/9/2026